Return Policy

This page explains the general return framework currently used on Robots.shop. Product-specific restrictions, non-returnable notices, or special terms shown on the product page or during checkout take priority where they apply.

Return Window

Eligible return requests should normally be submitted within 30 days of delivery.

• The item should be unused or in resalable condition unless the request relates to damage, a defect, or a shipping issue.
• Original packaging, manuals, accessories, and included parts should be kept whenever possible.
• Certain items may be excluded from return, including customized products, special-order items, clearance items, and products clearly marked non-returnable.

How to Request a Return

1. Email support@robots.shop with your order number, the product name, and the reason for the request.
2. If the request is eligible, we will provide the next steps and, where required, return authorization details.
3. Please do not send products back without confirmation, because some items require a specific return address or approval before they can be received.

Refunds

After an approved return is received and reviewed, any refund due will be issued back to the original payment method. Final timing depends on the inspection result and the payment provider used for the order.

• Original shipping charges are generally not refunded unless the return is caused by our error or by a confirmed product issue on arrival.
• If returned goods are incomplete, heavily used beyond inspection, damaged after delivery, or missing components, a partial refund or rejection may apply.

Damaged, Incorrect, or Faulty Items

If you receive the wrong item, an item damaged in transit, or a product with an obvious issue on arrival, please contact us as soon as possible with photos or short video evidence. We will review the case and advise the next step, which may include replacement parts, a replacement unit, repair coordination, or a refund where appropriate.

Return Shipping

Return shipping responsibility depends on the reason for the return and the product type. Unless the item was incorrect, damaged, or confirmed defective on arrival, return shipping is generally the customer's responsibility.

Order Cancellations

If you need to cancel an order, please contact us quickly. Once an order has entered processing, packed status, or dispatch, cancellation may no longer be possible and the order may need to follow the return process instead.

Need Help?

For returns, order issues, or after-sales questions, please contact our support team or email support@robots.shop.